We're looking for a motivated and experienced person to lead the Mailbird Customer Happiness Team into the future!
You will be fully responsible for running and managing our technical support and customer service department, currently employing a small team of dedicated technicians. Your responsibilities will include leading by example, by providing outstanding technical support to our clients, as well as developing effective procedures, implementing new customer happiness programs, and setting customer satisfaction goals.
The ideal candidate will have proven experience working in a technical support position, both as an agent and as a manager - with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
We are a remote native company, with an amazing international team. One of the best parts of working with Mailbird is the incredible team and culture we have. We encourage a balance of high productivity with other parts of life like health, wellness, learning, personal development, and of course fun!
At Mailbird, each and every one of us is passionate about what we are building, and this makes our creations each day incredibly rewarding, challenging, and enjoyable all at the same time - it’s never boring with the Mailbird family!
Benefits of working with us: